Please note that nearly all our products are handmade and personalized thus all sales are final and no refunds will be issued.
Orders cannot be canceled once Upani has begun processing the order. Should you wish to change or cancel your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs.
Any changes to or cancellation of an order can only be made with Upani’s prior written approval and additional charges may apply. Any agreement by Upani to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by Upani to that point, and you agree that such amounts may be deducted from any payments previously made to Upani. Accordingly, we encourage you to carefully check your order before submitting it.
1. Returns will only be accepted in the case of a manufacturing defect or dispatch of an incorrect item.
2. You must inspect all deliveries immediately, and notify us immediately in writing of all claims for damages or defects. All claims relating to defects or shortage must be made within 3 days of delivery. Any such claims must be made in writing via email to your primary Upani contact. Any rights to reject items expire after this 3 day period. If you timely notify us of any defective or damaged Goods, Upon receipt of your request, we shall examine the same and we will either replace the goods with similar items or credit you the purchase price.
3. If your shipment is damaged or tampered with or is unsealed, refuse delivery. If unable to refuse delivery, you agree to contact Carrier and Upani within 3 days of delivery. Please DO NOT throw away packages, packing materials, or damaged goods. Send us the photographs of both the damaged box and products.