Upani.com is committed to deliver your order with high quality packaging within the delivery date as communicated to you when you place an order. We use UPS to ship our products. The shipping cost will be calculated at the time of checkout.
The shipping within India takes roughly 3-5 working days. International shipping takes around 7-12 working days depending on the location. Sometimes there might be unforeseen delays for reasons beyond our control.
If your shipment is damaged in transit, refuse delivery. If unable to refuse delivery, you agree to contact Carrier and Upani within 3 days of delivery. Please DO NOT throw away packages, packing materials, or damaged goods. Carriers require photographs of both the damaged box and products.
Upani cannot be held liable for any errors or shipping delays caused by the carrier but will work to help facilitate retrieval.
If you choose a specific delivery date when placing your order, Upani will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier Upani has no control over the delivery process and Upani recommends you choose a delivery date at least one day early to avoid disappointment.
To ensure accuracy, the shipment addresses will be used exactly as given by you. Upani accepts no liability for packages believed to be returned or delivered to incorrect addresses.
DAMAGES & DEFECTS
You must inspect all deliveries immediately, and notify us immediately in writing of all claims for damages or defects. All claims relating to defects or shortage must be made within 5 days of delivery. Any such claims must be made in writing via email to your primary Upani contact. Any rights to reject items expire after this 5 day period. If you timely notify us of any defective or damaged Goods, as your exclusive remedy, Upani will, in our discretion, either replace the Goods with similar items or credit you the purchase price.
INTERNATIONAL DUTIES & TAXES
You will need to check your customs regulations, as sometimes there are duties, taxes or fees due. Upani will not be responsible for the payment of any customs levies, duties or taxes that may be associated with the delivery of the orders in your country. you are solely responsible for any such fees.
EVENTS OUTSIDE OF OUR CONTROL (FORCE MAJEURE)
Upani will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.